Applications and IT infrastructure gain customer trust and efficiency at Porto Seguro
Project to cover 100% of the applications in the central unit that houses the corporate data center.
Challenges
Secure and prove thousands of transactions, agreements and service performed daily
The company started to implement a Technical Application Certification Cell to ensure perfect functioning of all of its IT infrastructure and applications, responsible for ensuring and verifying thousands of daily transactions, agreements and services;
Minimize downtime of company systems and casesof slowness;
In addition, this set of actions should minimize the unavailability of the company's systems and slowness. Another point that was just as important was the need to optimize the consumption of the company's computing resources, eliminating the need for hardware investments to support the steady increase in the number of accesses.
Solution
Complete infrastructure mapping and diagnostics
The first step of the project was complete mapping and diagnosis of the existing infrastructure, and detailing how solutions could improve the performance and quality of applications, so that Porto Seguro could use all its available technological capacity efficiently. The big challenge was the size of the company, which has become one of the largest in its segment.
In this sense, an action plan was designed to contemplate, among other aspects, greater stability in systemic environments and to increase the quality of applications. To achieve this, reducing the negative impact on systems of deploying new versions or applications would be necessary, as these changes would be made in a productive environment.
Another equally priority point was the implementation of cell one ofTechnical Certification of Applications.
From Porto Seguro they passed the certification cell.
"Since we hired Yaman's solution about a year ago, we have not had any incidents related to application capacity and performance. This is thanks to the work that is being done in the critical calculations and claims of automobiles ", explains Márcio José Cândido, Porto Seguro Homologation Support Coordinator. Named "Technical Certification of Applications", the project was the winner of the E-finance 2016 Award - granted by Editora Executivos Financeiros - in the "Special - IT Infrastructure" category
— Márcio José Cândido, Porto Seguro's Support Coordinator
Benefits
Platform Technology Update
Among the gains made in Porto Seguro, we can mention:
The master plan developed by Porto Seguro updated the technological platform, according to an adoption of new technologies roadmap, which includes tools and solutions, for the evolution, consolidation and integration of current solutions with the strategies defined for the coming years. The new model should have full compatibility with different legacy systems;
Improved performance and application quality;
Improved availability of environments / systems;
Testing automation in applications;
Minimize downtime of company systems and slow cases;
In addition, this set of actions should minimize the unavailability of the company's systems and slowness. Another point that was just as important was the need to optimize the consumption of the company's computing resources, eliminating the need for hardware investments to support the steady increase in the number of accesses.
Testimonial
Over the past 12 months, more than 115 reviews have been made and over 60 recommendations for improvement have been generated
"One milestone was the company's internal development teams making the necessary cultural changes, as they were used to a particular process routine. This cultural change was essential to the success of the project, as usually at the beginning of an implementation, the people involved need to identify the real purpose of the consultancy, and in this case they needed to look at Yaman professionals as partners, not system auditors, and that way there was greater interaction between the teams", reports José Cândido."
"Now we have complete control. The technology guarantees better use of Porto Seguro's technological infrastructure, maintaining the same hardware and software park and significantly increasing the availability and efficiency of the applications. These actions increased positive levels in User Experience, which is used to measure the degree of user satisfaction of Porto's systems and applications ", concludes the executive.
About Porto Seguro
In addition to operating in the main lines of property and personal insurance,Porto Seguro offers, through the 27 companies that are part of the Group,More than 50 products and services, such as consortia, financial solutions,protection and monitoring, occupational health, among others.
Porto Seguro's mission is to take risks and provide services through afamily service that exceeds expectations, ensuring agility at costscompetitive with social and environmental responsibility.
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